Affordable Housing Outreach Coordinator

Posted: 02/19/2023

GENERAL DESCRIPTION: The Homeowner Services Outreach Associate supports the smooth operation of Habitat’s outreach activities for all housing programs. The primary objective of this position is to provide comprehensive administrative support to the Homeowner Services department. The Homeowner Services Outreach Associate is a person who can work with a diverse group of community members, applicants, staff, and volunteers in order to create a clear understanding of the intake process and provide a satisfying customer experience. CORE RESPONSIBILITIES: • Uphold Habitat Metro Denver’s commitment to Affirmatively Furthering Fair Housing, the Fair Housing Act, Equal Credit Opportunity Act and Habitat Metro Denver’s Inclusivity goals. • Educate community members on homeownership and home repair program requirements and the application process, ensuring prospective applicants can easily navigate through the programs. Ensure excellent customer service. • Provide outreach support to Program Managers including attending community outreach events. • Provide administrative support and ensure that information on program applicants and future homeowners is updated in the appropriate database and applications are processed in a timely manner. • Manage phone calls and walk-ins from prospective programs applicants. • Collaborate with the Marketing department to create marketing flyers and keep the housing programs webpages current. Support relationship building with outside organizations (including, non-profits, employers, businesses, key contacts, community, and neighborhood coalitions/groups etc.) ultimately resulting in strengthening relationships and interest in Habitat’s housing programs. • Answer questions about floor plans and communities. Educate prospective buyers about the homeownership process, and act as a liaison between the interested buyer and Habitat. • Provide consistent and timely follow-through with current homebuyers from initial contact through partnership. Maintain records of all communication. • Communicate with Homeownership applicant pool on availability of home inventory. • Partner with Homeowner Services and Affordable Mortgage Solutions staff to support prospective homebuyers on priority lists. • When necessary, attend the monthly property offering release(s) to help facilitate property matching in compliance with Fair Housing requirements. • Attend open houses and property showings in coordination with orientations and Homeowner Services events and when appropriate, connect homebuyers to listing agents. • Support the preparation of homes for offering with appropriate agent or in-house sales plan, including property information, photos/video, and other key points. Coordinate activities with volunteers or outside vendors as needed. • Recruit and support Homeowner Services Core Volunteers in conjunction with Volunteer Department, to support the needs of the department. • Build and maintain relationships with other service providers and make appropriate referrals, as needed, for those applicants who do not qualify for the Habitat Housing Programs. • Successfully manage the preparation and execution of Housing Programs Information Sessions. • Manage relationships with external vendors to ensure on time deliverables. • Other administrative duties as appropriate. KNOWLEDGE & SKILLS: • The ability to effectively and compassionately speak, read, write and understand English and (Spanish or French) is highly preferred. • Ability to speak honestly with applicants that are not qualified for housing programs and create channels to foster reapplication; and provide resources and referrals for those in dire housing situations. • Diplomatic in delicate situations with volunteers, staff, families, or other stakeholders • Proficient with Microsoft Office, databases, and ability to learn as needs of the position and available technology evolves. • Exceptional organization and oral and written communication skills. • Excellent interpersonal skills with diverse types of people. • Ability to manage multiple projects simultaneously. • Comfortable with public speaking. EXPERIENCE: • Experience (work, volunteer, and/or education) to demonstrate an understanding of short-term and long-term program / project management. • Minimum 1 year of experience in an applicable setting such as social services, housing, and/or nonprofit management preferred. • Minimum 1 year of volunteer management experience preferred. • Minimum 1 year in a customer service setting. • Multimedia and culturally relevant marketing experience preferred. • Fluency in spoken and written English and (Spanish or French) is highly preferred. Other languages are a plus. PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS POSITION: • Ability to work at a desk and computer for extended periods of time. • Often required to climb stairs to access various offices and to attend meetings in other locations. • Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable. • Able to lift and carry up to 25 pounds when necessary. • Proof of COVID-19 vaccination is required for employment. Habitat for Humanity of Metro Denver requires employees to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated. WORK ENVIRONMENT AND CONDITIONS: • Most work done indoors in an office or meeting setting. • Some work conducted off site at other agencies, in the homes of applicants, or other locations as needed. • Recurring evening and weekend meetings. • Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes. • Shared office environment with ability to work remotely. • Ability to independently seek solutions, but also work well in a team-based environment. • Hybrid work model. • Team-based environment! The Starting Hourly Pay Range for this position is expected to be $20.05 - $22.20 / hour with consideration given for applicable education and/or experience above the minimum requirements. Benefits available include medical, dental and vision insurance options; 401k savings match; paid Life Insurance and AD&D policy; Short and Long-Term Disability Insurance; Paid Time Off for vacation, sick, holidays, floating holidays, Healthy Families Workplace Act (HFWA) Leave; Parental Leave and paid time to volunteer. Please apply through the following Link: